How do I fix login and access problems with Thareja Chat AI, particularly during system outages?
Users may experience login difficulties or restricted app access despite having an active paid subscription due to one of the following reasons:
- Service outages disrupting system-wide functionality
- Subscription details not syncing properly
- Cache or cookie conflicts affecting login sessions
Cloud Infrastructure Outages
Infrastructure-related disruptions, such as cloud service failures, can impact Thareja Chat AI's functionality. These outages affect multiple platforms, resulting in temporary service unavailability.
Your premium features and access will automatically restore once service is resumed. Typically, no user intervention is required, you should be able to log back in and utilize your account normally after the issue is resolved.
Post-Outage Verification
Once service is restored:
- Attempt to access your account.
- Confirm all premium features are accessible.
- If problems continues, contact support through your account for further help.
Subscription Sync Problems
This occurs when the application fails to synchronize account information after a subscription purchase. This usually resolves automatically after some time.
Troubleshooting Steps for Resolving Login Issues
Follow these steps to restore access:
- Verify Login Credentials: Confirm you are using the email address linked to your subscription.
- Refresh Your Session: Sign out of your account completely and sign back in to refresh your subscription status.
- Try Alternative Browsers: Switch to a different browser or use "private/incognito mode" to eliminate cached data and cookie conflicts.
- Address Connectivity Issues: Use a VPN service to overcome ISP-related restrictions or switch to a different network connection, such as a cellular data or mobile hotspot.
Following these steps should resolve most login and access issues with Thareja Chat AI. If any issues persist, contact support from your account for further assistance.